Terms and Conditions

Products purchased remotely can be returned in accordance with Government Ordinance 34/2014. The consumer has the right to notify the merchant in writing that they are withdrawing from the purchase, without penalties and without invoking a reason, within 2 days of receiving the product. The return of products will be at the customer’s expense, within 2 days of notifying the contract termination. It is recommended to use the same transport service used to receive the products. If multiple products of the same kind have been purchased, only one unsealed product can be returned, and the rest of the quantity is accepted only if the products are sealed.
Licco will refund the value of the order as soon as possible upon receipt of the returned product. The refunded amount and return conditions do not include transportation costs if the delivery was made by methods other than the standard one. Exercising the right of withdrawal terminates the contractual obligations of the parties. The returned product must be in the same condition as it was delivered (in the original packaging with all accessories, with intact labels, and the accompanying documents).

Returns are not accepted for products that show physical modifications, dents, chips, scratches, shocks, signs of assembly, signs of excessive use, and/or unauthorized interventions, etc. The exercise of the right of withdrawal applies only to the consumer defined as any natural person or group of natural persons constituted in associations as defined in art. 2 para. 2 OG 21/1992 regarding consumer protection, republished with subsequent modifications and completions. The consumer is only responsible for the decrease in the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics, and functioning of the products. In accordance with Directive 2011/83/EU, point (47) of the presentation: to establish the nature, characteristics, and mode of operation of the goods, the consumer should handle and inspect them in the same way as he would be allowed to do in a store; for example, the consumer should only try on a garment, not wear it. Exercise of the right of withdrawal from the contract: The consumer informs Licco regarding the decision to withdraw from the contract through one of the options: model form or an unequivocal statement made on a durable medium (paper, email, or fax). The consumer has 5 days from receiving the products to notify the withdrawal from the contract. Licco’s Obligations: Full refund of the amounts received as payment. Refunds will be made using the same reasonably applicable payment methods. The obligation to refund shall be fulfilled within 2 working days of receiving the returned products. Consumer Obligations: The products are handed over to Licco in person or delivered to an authorized person (designated courier) without undue delay and within a maximum of 2 days from the notification of the decision to withdraw from the contract. The consumer bears the return costs. The consumer is only responsible for the decrease in the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics, and functioning of the products. The following categories of products cannot be returned: – Products made to consumer specifications or clearly personalized. You can request product returns in the following cases: The delivered product does not match the specifications on the website. You can request its return for replacement or full refund (if the product is no longer available). Non-functional product within the first 48 hours (2 working days) of receipt. If the purchased product was delivered non-functional or has manufacturing defects, it will be replaced with a functional product upon written notification or presentation at the headquarters within 48 hours of receiving the product. Damaged package. For products whose packages show visible damage upon courier delivery, we recommend refusing their reception. For evidence, the package can be photographed, and a report can be drawn up together with the courier company representative, mentioning the condition of the package at the time of delivery. The risk of loss or damage to the products is fully transferred to you when you physically take possession of the product. Any subsequent claims will not be considered. If a carrier appointed by the consumer is used, the risk is transferred at the time of delivery of the products to the carrier. Wrongly delivered products. If a product other than the one ordered has been delivered. Return costs for the situations mentioned above (excluding withdrawal from purchase) are borne by our store. Return requests are notified on our website to the Customer Support Department or by presenting to Licco’s headquarters with the respective product within 48 hours of receipt. Note: In all the above cases, except for defects during the warranty period, the products must be returned in the condition in which they were received, in the original packaging, and accompanied by all accessories and original documents. Damage to the products or rendering them unsaleable leads to the refusal of the return. Any modification to the state of the products or damage to their original packaging that renders the product unsaleable automatically triggers a return procedure subject to administrative fees for restoring the products to their original condition; the fees range from 0 to 50% of the initial value of the product. The amount of the administrative fee will be communicated to the customer upon receipt of the damaged/modified products.