Licco Prompt Info

Terms and Conditions

Visiting, using, or ordering products displayed on the website implies acceptance of the Terms of Use detailed below. For proper use of the website, it is recommended to carefully read the Terms and Conditions. The website is managed by SC Licco Prompt 2000 SRL, headquartered in the locality of Felnac, no. 1001, Arad County, registered under the Trade Register number J02/574/2000, VAT identification number RO13485820, hereinafter referred to as Licco. We reserve the right to make changes to these Terms and Conditions, as well as any changes to the website, without prior notice. By accessing the Terms and Conditions page, you can always read the latest version of these provisions.

Delivery Terms and Costs

Your package will arrive at your door within 48 – 72 hours from the confirmation of the order and payment by phone or email. Delivery will be made via express courier. If you wish to specify certain aspects regarding the delivery such as: delivery time, address or landmarks, please enter these details in the remarks box before finalizing the order. Products are delivered subject to availability. If one or more of the ordered products are no longer in stock, you will be notified accordingly. In some cases, the ordered product may be replaced with a similar one if you agree to it. The responsibility for any damage caused to the product/package sent by us lies with the courier company or transporter in accordance with applicable law. Delivery fees: The transportation costs are borne by the buyer, and the cost of transportation will be communicated within a personalized price offer.

Prices and Payment Method

The purchase price displayed on the invoice will be the same as the one displayed on the website at the time of purchase. The prices shown are expressed in RON and include VAT (19%).

Card Payment: 
The online store uses Raiffeisen Bank/ services for online transactions. You can make secure online payments with your personal or company card. Accepted cards for payment include those bearing the VISA (Classic and Electron) and MASTERCARD (including Maestro) logos. Payment is based on a secure online transaction processing system that ensures confidentiality, security, and simplicity in purchasing products and services over the Internet. Card data processing is exclusively handled by the bank; our store does not request or store any card details. The amount is reserved on your card when you place an order, and the card will be debited when we ship your package. No commission is charged for payments made by bank card!

Bank Transfer Payment:
When placing your order, you have the option to choose bank transfer payment. Payment is made based on the proforma invoice issued by Licco, after confirming the availability of the products. The proforma invoice is valid for 2 days from the date of issue, and product delivery is carried out after the amount is credited to Licco’s account. To ensure that the payment can be associated with your order, the proforma invoice number must be mentioned on the payment order. Bank transfer payment made on behalf of the Legal Entity for which the Tax Invoice is issued must be made only from the account of that Legal Entity.

Right of Withdrawal

Products purchased remotely can be returned in accordance with Government Ordinance 34/2014. The consumer has the right to notify the merchant in writing that they are withdrawing from the purchase, without penalties and without invoking a reason, within 2 days of receiving the product. The return of products will be at the customer’s expense, within 2 days of notifying the contract termination. It is recommended to use the same transport service used to receive the products. If multiple products of the same kind have been purchased, only one unsealed product can be returned, and the rest of the quantity is accepted only if the products are sealed.
Licco will refund the value of the order as soon as possible upon receipt of the returned product. The refunded amount and return conditions do not include transportation costs if the delivery was made by methods other than the standard one. Exercising the right of withdrawal terminates the contractual obligations of the parties. The returned product must be in the same condition as it was delivered (in the original packaging with all accessories, with intact labels, and the accompanying documents).

Returns are not accepted for products that show physical modifications, dents, chips, scratches, shocks, signs of assembly, signs of excessive use, and/or unauthorized interventions, etc. The exercise of the right of withdrawal applies only to the consumer defined as any natural person or group of natural persons constituted in associations as defined in art. 2 para. 2 OG 21/1992 regarding consumer protection, republished with subsequent modifications and completions. The consumer is only responsible for the decrease in the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics, and functioning of the products. In accordance with Directive 2011/83/EU, point (47) of the presentation: to establish the nature, characteristics, and mode of operation of the goods, the consumer should handle and inspect them in the same way as he would be allowed to do in a store; for example, the consumer should only try on a garment, not wear it. Exercise of the right of withdrawal from the contract: The consumer informs Licco regarding the decision to withdraw from the contract through one of the options: model form or an unequivocal statement made on a durable medium (paper, email, or fax). The consumer has 5 days from receiving the products to notify the withdrawal from the contract. Licco’s Obligations: Full refund of the amounts received as payment. Refunds will be made using the same reasonably applicable payment methods. The obligation to refund shall be fulfilled within 2 working days of receiving the returned products. Consumer Obligations: The products are handed over to Licco in person or delivered to an authorized person (designated courier) without undue delay and within a maximum of 2 days from the notification of the decision to withdraw from the contract. The consumer bears the return costs. The consumer is only responsible for the decrease in the value of the products resulting from their handling, different from what is necessary to determine the nature, characteristics, and functioning of the products. The following categories of products cannot be returned: – Products made to consumer specifications or clearly personalized. You can request product returns in the following cases: The delivered product does not match the specifications on the website. You can request its return for replacement or full refund (if the product is no longer available). Non-functional product within the first 48 hours (2 working days) of receipt. If the purchased product was delivered non-functional or has manufacturing defects, it will be replaced with a functional product upon written notification or presentation at the headquarters within 48 hours of receiving the product. Damaged package. For products whose packages show visible damage upon courier delivery, we recommend refusing their reception. For evidence, the package can be photographed, and a report can be drawn up together with the courier company representative, mentioning the condition of the package at the time of delivery. The risk of loss or damage to the products is fully transferred to you when you physically take possession of the product. Any subsequent claims will not be considered. If a carrier appointed by the consumer is used, the risk is transferred at the time of delivery of the products to the carrier. Wrongly delivered products. If a product other than the one ordered has been delivered. Return costs for the situations mentioned above (excluding withdrawal from purchase) are borne by our store. Return requests are notified on our website to the Customer Support Department or by presenting to Licco’s headquarters with the respective product within 48 hours of receipt. Note: In all the above cases, except for defects during the warranty period, the products must be returned in the condition in which they were received, in the original packaging, and accompanied by all accessories and original documents. Damage to the products or rendering them unsaleable leads to the refusal of the return. Any modification to the state of the products or damage to their original packaging that renders the product unsaleable automatically triggers a return procedure subject to administrative fees for restoring the products to their original condition; the fees range from 0 to 50% of the initial value of the product. The amount of the administrative fee will be communicated to the customer upon receipt of the damaged/modified products.

Product Warranty

All products sold by Licco benefit from warranty conditions according to the applicable legislation and the commercial policies of the manufacturers. For products that are not accompanied by a warranty certificate issued by the manufacturer/importer, the invoice issued by the seller also serves as a warranty certificate and is settled at Licco’s headquarters presented on the contact page, through repair, replacement, or cancellation of the defective product. The transport costs for the sent products (round trip) for warranty resolution are borne by Licco, and the shipment will be made through courier companies. The warranty resolution will be completed within a maximum of 15 calendar days. For warranty requests, it is necessary to present the defective product with intact identification elements (serial number or packaging), together with the relevant accessories and copies of the fiscal invoice and warranty certificate. If the products arrive without these documents, they may be returned to the sender without warranty resolution. Products presenting physical defects such as: dents, cracks, chips, burnt or blown components/parts, etc., damaged warranty labels or seals, inadequate usage conditions (inadequate power supply voltages, exposure to large temperature and pressure variations, mechanical shocks, incorrect handling, use of products in humid, dusty, or noxious conditions, exposure to chemical substances, etc.), incorrect settings and installations, defective power sources, ungrounded sockets, liquid, metal, or other substances penetrating the equipment, mechanical or plastic intervention on the products, are not covered by the warranty. The warranty period starts from the moment of product delivery, according to the date mentioned on the fiscal invoice. If the warranty request is unjustified (functional product), the requester will bear the round-trip transport costs for the products and any diagnostic costs (established by the service unit). Service operations performed during the warranty period will be mentioned on separate documents. These documents become an integral part of the Warranty Certificate. The warranty period is extended by the interval during which the products were in service. Products not picked up from the service unit within 60 days of the completion of the operations will be declared abandoned and handed over to collection centers. Products that cannot be repaired or replaced with other products with similar performance will be canceled. The customer’s account will be credited with the value of the cancellation invoice. Orders using partially or entirely sums derived from credit operations will be delivered to the headquarters only upon presentation of a valid identity document (invoices for individuals) or an authorization (invoices for legal entities).


The entire content of the website , including, but not limited to, text, images, graphics, web graphics elements, scripts, and any other data, is the property of Licco or its suppliers and is protected under copyright law and laws regarding intellectual and industrial property rights. The use of any elements from the website, or any of the elements listed above, without written consent, is punishable according to the laws in force. To claim intellectual property rights, you can use the email address

Privacy Policy

Licco respects your right to privacy. The transmission of data to third parties (other than Licco’s authorized agents), through transfer, rental, exchange, or by any other means, will only be done if there is express written consent from the person who provided the data. Personal data will be used for managing customer relationships, order processing, informing about news or offers in the online store, evaluating services, and tracking order progress. Personal data may be disclosed without your consent in case of disputes/fraudulent payment litigation to the following recipients: Banks involved in online payments, International Card Organizations, and service/product providers, respectively, in accordance with the law, to authorized institutions. According to the requirements of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as amended and supplemented, and Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, Licco Prompt 2000 S.R.L. is obliged to administer safely and only for the specified purposes, the personal data you provide us about yourself, a family member, or another person. The purpose of data collection is to confirm orders. According to Law no. 677/2001, you have the right to access, intervene in the data, the right not to be subject to an individual decision, and the right to appeal to justice. You also have the right to oppose the processing of personal data concerning you and to request the deletion of data. To exercise these rights, you can submit a written, dated, and signed request to Licco. Additionally, you have the right to seek justice.

Product Responsibilities

Licco does not assume responsibility and cannot be held liable for any damages arising from the use of products purchased through this site for purposes other than those specified by the manufacturer. Product returns can be made in accordance with the provisions of Government Ordinance 130/2000, and for more details, please visit the “Exchange/Return Product” section.


By using, viewing, or purchasing products from this site, the user acknowledges that Romanian laws will govern the above Terms and Conditions and any dispute of any kind that may arise between the user and Licco. In the event of any conflicts between Licco and its customers, an attempt will first be made to resolve them amicably within a minimum of 30 working days. If an amicable resolution is not possible, the conflict will be resolved in a competent court in accordance with the current Romanian laws. If any of the above clauses are found to be null or invalid, regardless of the cause, this will not affect the validity of the other clauses. By placing an order, the customer accepts without objection the Terms and Conditions of use, the value of which is the same as a valid contract. By agreeing to these Terms and Conditions, the customer fully assumes the rights and obligations arising from purchasing from the online store


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